General Terms and Conditions

Simply select the tour you would like to join. On the right side you can easily insert the number of adults and children that will join the tour.

Afterwards you can either continue shopping or pay the selected tour/s.

On the second page all dates the selected tour will take place are listed.

On the following page you need to create a new account or, if you are already registered, check in.

On the fourth page you are shown the General Terms of Conditions.

After this you are about to pay your tour/s. Our company onle accept Visa or Mastercard.Payments made to us will appear on your card statements as:

I.Punkt Tours S.L. That is the owner of this web and also the Tour operador with the license number from the touristik board Bal.433 .

When finished, you get a booking confirmation and you can print out your tickets.

Later on we will contact you by mail to arrange the point of pick-up for the tour. Usually you have this mail the same day, in any case, as soon possible.

If you no have note in 3-4 days please contact with us with your reference number.

If you get no electronic Fahrtiket by mail means that has not completed the reservation or was not accepted . If this happen please contact us. Should of made ​​us what is rare, we canceled a trip inform you immediately . Of course, we offer then another Date or you will get 100% refund.

Children are with us between 3-11 years of age.

Babies 0-2 years go free but must sit on the lap of a parent.

Rabbatt are available for groups of 15 persons , in the event please contact us.

Cancellation fees and conditions

72 hours before departure 100% free and refund.

72-24 hours prior to departure 50 % of the ticket price will be refunded.

24-0 hours before departure no refund.

General Contract Conditions

Information prior to the contractual process

This website www.i-punkttours.com is the property of I PUNKT TOURS SL with CIF B57111858 and registered address at calle AMILCAR 30- 07600, S'ARENAL (Balearic Islands).

The general contract conditions govern the distance contract relationship for tours between I PUNKT TOURS SL and the user or customer, in accordance with legal provisions, in particular, Law 7/1998 of 13 April on General Contract Conditions, Law 3/2014, of 27 March which modifies the revised text of the General Law for the Protection of Consumers and Users, Law 15/1999, of 13 December, Protection of Personal Data, Law 7/1996 of 15 January on Retail Trade Regulation, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

I PUNKT TOURS SL reserves the right to make any changes it deems appropriate, without notice, in the General Conditions which shall only apply if the user formalizes the contract in force at that time. That is why the changes will not apply retroactively. These modifications may be made, through its websites, in any manner permitted by law and must be complied with during the time they are published on the web and until they are validly modified by subsequent modifications. However, I PUNKT TOURS SL reserves the right to apply, in certain cases, Special Terms of Contract in preference to these General Conditions as it deems appropriate, advertising them in the appropriate in time and form.

The purpose of the website is: Excursions bookings.

The duration of the contract will be linked to the completion of the service.

The user or client expressly declares that they are aware of, understand and accept the terms of use and these general conditions. Similarly, they declare that they are of age and have the legal capacity to act required for access to the I PUNKT TOURS SL websites and for making contracts through them.

To purchase our services, you can go to the relevant section of our online shop, Categories, where you can view the tours available.

It is an essential requirement to register as a user of the website to make an online purchase. You can access the corresponding section for registration on the website. In accordance with the provisions of Law 15/1999 on Protection of Personal Data, I PUNKT TOURS SL informs users that the personal data collected during the registration process and subsequent purchase, will be entered into a file under its responsibility, for the purpose of processing such actions by the user and manage subsequent actions arising therefrom.

Likewise, I PUNKT TOURS SL advises of the possibility of exercising rights of access, rectification, cancellation and opposition by writing to the address calle AMILCAR 30- 07600, S'ARENAL (Balearic Islands) or to the email ipunkttours@outlook.com.

Unless you advise us otherwise, we will understand that your data has not been modified, that you agree to notify us of any change and that we have the consent to use them in order to foster loyalty in the relationship between the parties.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating as confidential the identity and password obtained during registration as a customer, and may not transfer them to others. You can modify the information recorded at any time in your client area. In this section you will have access to a history of your contracted services, this is just a reference section but its management is possible, the user can delete those records it deems unnecessary to view.

After the purchase process the customer will receive a confirmation thereof by email and will then be able to print their tickets. It is imperative that during the user enter a valid email address during the purchase process. If you do not receive confirmation within 24 hours from the completion of the service, please contact I PUNKT TOURS SL on the customer service phone number 971562210 or by email toipunkttours@outlook.com.We will then contact you by electronic mail to arrange the collection point for the selected tour. Usually, you should receive this mail the same day. If you do not receive this mail within 3-4 days, you should contact us with your reference number.

If you do not receive tickets for printing, this is because the process has not been successfully completed or it has not been accepted, if this happens you should contact us.

All contents of the website are in English and German.

Once the service has been provided the customer will receive the invoice.

Features, offers and duration and recipients of the Services

For the tours offered in our online store, the essential features of these are detailed.

In case of a excursion on offer, the offer price and the validity of it will always be noted next to its essential features.

In compliance with current regulations I PUNKT TOURS SL offers information about its services, its features and prices. However, I PUNKT TOURS SL reserves the right to remove, replace or change the services offered through its website, by simply changing the contents thereof. Thus, the services offered at any time through the website shall be governed by the General Contract Conditions in force in each case. The company also will have the power to stop offering, without notice and at any time, access to the products mentioned.

The term of this contract will be linked to the dates established in the contracted excursion.

The recipients of the services are:

• Adults (above 12 years old)

• Children (3-11 years old).

• Babies (0-2 years do not pay but must travel in the parent's lap.)

There are different types of excursions that may be contracted by groups. You can contact us for more details at customer services on 971562210 or by email toipunkttours@outlook.com

Guarantees

All services offered on the website enjoy guarantees corresponding to the type of service, and the time and manner of provision of the services you have requested.

I PUNKT TOURS SL provides customer service, by phone on 971562210 or by email ipunkttours@outlook.com where you can direct claims relating to nonconformity.

Pricing

All services indicate the sales price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated.
Charges and provision of services

I PUNKT TOURS SL only performs the service in the Balearic Islands. In the event that there are additional costs that have not been covered at the time of hiring the user will be informed immediately so they can decide whether to continue with the contracted service or withdraw.

Forms of payment and performance of the service

The client may pay the amount for its service by any of the following ways. During the purchase process you must indicate your choice:

VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are made using a secure environment, on a server based on the SSL (Secure Sockets Layer) standard security technology. All information you transmit to us travels encrypted through the network.

Also data about your credit card are input directly on the website of the bank, at the POS (Point of Sale of the Bank) and are not entered or recorded on any server of I PUNKT TOURS SL.

When paying with VISA or MASTERCARD the following information will always be requested: the card number, the expiry date, and a validation code which matches the last 3 figures of the number printed in italics on the back of your VISA or MASTERCARD card, offering, thus, more guarantees about the safety of the transaction.

This form of payment is only valid on the website.

When the amount of a purchase is charged fraudulently or improperly using the number of a payment card, its holder may demand immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the supplier and the holder shall be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for repayment were not a result of the right of withdrawal or resolution having been exercised and, therefore, the cancellation of the corresponding charge had been wrongly demanded, I PUNKT TOURS SL will remain liable for compensation for damages and losses caused as a result of such cancellation.

Payments made will appear on your card statement as: I. Punkt Tours SL, owner of this website and also the tour operator with license number for tourist plate Bal.433.

Cancellation

Cancellation by I PUNKT TOURS SL:

The availability of services offered by I PUNKT TOURS SL may vary depending on the service. In case of incompletion because of unavailability, I PUNKT TOURS SL shall notify the customer at the time that it becomes aware of this situation, through an email. The period of this communication may not in any case exceed a maximum of 30 days, I PUNKT TOURS SL may offer the double option of:

Taking the excursion on other dates or 100% refund of the payment.

- Payment reimbursement

Reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided for.

I PUNKT TOURS SL shall pay the amounts paid by the client within 14 calendar days from the date of cancellation.

In the event that the user chooses the option of money back and I PUNKT TOURS SL does not make this payment in the noted period, the buyer may claim payment of twice the amount due, without prejudice to their right to be indemnified.

Cancellation by the customer or user:

The client will have a minimum period of fourteen calendar days to withdraw, from the day of conclusion of the contract without penalty and without giving any reason.

However, I PUNKT TOURS SL has the following cancellation policy:

• If you notify the cancellation of the reservation 72 hours before departure you will be refunded 100% of the ticket price

• If notified between 24-72 hours prior to departure 50% of the ticket price will be refunded

• If notified 0-24 hours before departure none of the ticket price will be refunded

Exercise of the right of withdrawal shall be made by notification by

telephone to 971562210, by email to
ipunkttours@outlook.com, sending a letter to our postal address calle AMILCAR, 30- 07600, S'ARENAL (ILLES BALEARS), or through the withdrawal form.

According to that established in Article 103 of Law 3/2014, of 27 March which modifies the revised text of the General Law for the Protection of Consumers and Users, supplies of services or goods made according to the consumer's specifications or clearly personalized or which by their nature, cannot be returned or are liable to deteriorate or expire rapidly, are exempt from withdrawal.

If the customer requests the service provision to start during the withdrawal period, they remain obliged to pay the amount proportional to the part of the service provided at the moment when the withdrawal was notified, in connection with the subject of the contract.

- Payment reimbursement

Reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided for.

I PUNKT TOURS SL shall pay the amounts paid by the customer within 14 calendar days from date of receipt of the right of withdrawal.

In case of unreasonable delay by I PUNKT TOURS SL, regarding the repayment of the amounts paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of that amount.

Claim

If the client wishes to file a claim, the establishment of I PUNKT TOURS SL is located at calle AMILCAR 30- 07600, S'ARENAL (Balearic Islands) or at the email ipunkttours@outlook.com.

Jurisdiction

Likewise, I PUNKT TOURS SL reserves the right to file those civil or criminal actions it deems appropriate for the improper use of its web site and content or for breach of these conditions.

The relationship between the user and the provider will be governed by current legislation and applied in Spain. Should any dispute arise, the parties may submit their disputes to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. I PUNKT TOURS SL is domiciled in ILLES BALEARS (Balearic Islands), Spain.